Shipping policy

Shipping Policy

At Super Mart, we are committed to making your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin processing it for shipment.

Orders are generally processed within 1–3 business days. Processing times may be longer during weekends, public holidays, major sales, or periods of high order volume.

You will receive order-related updates using the contact information provided during checkout.

2. Shipping & Delivery

We currently offer delivery to eligible locations across India.

Estimated delivery time is generally 5–10 business days after your order has been dispatched. Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

The estimated delivery date shown at checkout, where available, is the best indication of the expected delivery timeframe.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, product type, or other applicable factors.

4. Order Tracking

Where tracking is available, you may receive tracking information after your order has been dispatched.

You can use the provided tracking information to follow the progress of your shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

5. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Weather conditions
Public holidays
High order volumes
Courier or logistics issues
Incorrect or incomplete address information
Remote or difficult-to-reach locations
Natural events or other circumstances beyond our control

We appreciate your patience if your order is delayed for reasons outside our control.

6. Incorrect Delivery Information

Please carefully check your name, phone number, and delivery address before completing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the shipment may be returned to us.

If you notice an error in your delivery information after placing an order, contact us as soon as possible at [YOUR SUPPORT EMAIL]. We will do our best to assist you, but we cannot guarantee that changes can be made after an order has been processed or dispatched.

7. Failed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the courier is unable to contact the recipient, the courier may make additional delivery attempts or return the package to the sender.

Additional shipping charges may apply if an order needs to be reshipped because of incorrect address information or repeated failed delivery attempts.

8. Damaged Packages

If your package appears damaged when delivered, please document the condition of the package and contact our customer support team as soon as possible.

If the product inside is damaged, please provide your order number and clear photographs of the package and product so that we can review the issue.